What You Receive

Confidentiality
All of our interactions (conversations, e-mail, faxes, etc.) will remain strictly confidential, meaning that I will not share any information provided by you with anyone without your express consent. The exception to this will be that, from time to time, I may use a situation from your coaching experience as an analogy in another client's session, or in a public setting such as a newsletter or a seminar. In this case, I will never use your name and will refer to the situation in such a way that you will never be identifiable to others.

Availability
You may contact me outside of our scheduled sessions if you would prefer not to wait until our next session. Brief telephone calls (10 minutes) to share an insight or celebrate a success are always welcome. If you get stuck you are also welcome to call briefly. You may also stay in touch via email as this provides an easily accessible way for me to monitor your progress and to add extra insights during your Journey.

Communication
I will always reply to your communications within 48 hours (except when out of town or on holidays, and I notify you of such dates). Even if no specific feedback is required or necessary, I will (at the very least) acknowledge the receipt of your message.

Non-Judgmental Attitude
I am not here to judge “right” or “wrong.” My position is to coach the Real You to get the life you want. As there may be times when you will share information that may make you vulnerable, I assure you that I will treat your choices and actions (past, present, or future) with respect.

Tenacity About Your Progress
As you have hired me to help you change, I believe that some of the best value I can deliver to you comes through the “tough places” you may be unwilling to visit on your own: honest feedback, challenging questions, assignments designed to challenge your comfort zones, accountability to your commitments, and an occasional, gentle and caring “kick in the behind.”

Commitments and Integrity
If I make a promise to you, this promise will be kept - in the way promised and in the time frame promised. I will work with you at the highest standards of integrity, honesty, professionalism, and respect. As I am adamant about delivering high value to my clients, I will let you know if I feel that my involvement is not likely to make a positive difference in your life and/or business.